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Capacity and cost are perennial challenges for the title and settlement industry. Inuva is a pioneer in offering the benefits of offshore outsourcing to solve these challenges. Inuva offers a full spectrum of title and settlement services in association with our subsidiary company based in Miami, Florida. Central to the process is our strong document workflow. All physical documents that are received at our US operation are scanned into our document repository and are instantly accessible to our operators in India.

We offer a hybrid outsourcing approach to provide you the benefit of:
a) capacity augmentation and cost savings using offshore resources
b) domain knowledge and local presence support from our operations center in the US

All work that can be coordinated and performed over telephone, fax and the internet is performed at our India Operations center. Work that needs access to physical documents (e.g.; shipping and receiving, original signatures on documents) or is location dependant (e.g.: wet signing of closing documents, receiving/disbursing of checks) gets performed in the USA. In addition our US office works with domain experts in the area of servicing who perform quality control on all work being done at our India operations center.

Some of the salient features of our service are:

 Errors and Omissions coverage starting at 1 million dollars

 Service Level Agreement for consistent quality standards

 Transition Planning and offshore strategy advisory

 Industry standard quality and security certifications

 
     
   
 

Service Offerings

A. Title Agency Back office Services

 Online, telephone and fax title search

  Title examination

  Creation of title abstracts
  Online, telephone and fax judgment, lien, probate, tax and other public information research

  Assimilation of data from abstractors or title plants into the title policy system

  Creation of title commitments

B. Closing/ Settlement/ Escrow Agent Back office Services

 Order entry from Sales Contract and Previous Title policy into Settlement system

 Vendor Management of surveyor, pest inspector, etc.

 Escrow account management

 Telephone and fax coordination with lender, mortgage broker, real estate agent, borrower and title agent

 Reviewing lender instructions and ensuring compliance

 Creation of HUD-1 settlement statement

C. Title Underwriter Services

 Handling title insurance claims inbound calls

 Keying completed title policies into title plant

D. Title Plant Services

 Keying data from takeoffs

 Online/telephone/fax research and updating of plant information

 
     

 

 




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